Analisis Revisit Intention Wisatawan ke Lombok: Pemahaman Strategis untuk Manajemen Pemasaran Pariwisata Halal yang Efektif

Authors

  • Dhanny Safitri Universitas Mataram
  • Tifani Dame Hasany Universitas Mataram
  • Dinis Cahyaningrum Universitas Mataram
  • Ni Wayan Adelia Mutiara Asri Universitas Mataram
  • Isra Dewi Kuntary Ibrahim Universitas Mataram

DOI:

https://doi.org/10.54342/9y58q549

Keywords:

Revisit Intention , Motivasi wisatawan , Pariwisata halal , Manajemen Pemasaran , Lombok

Abstract

Penelitian ini menganalisis faktor-faktor yang memengaruhi niat kunjungan kembali (revisit intention) wisatawan Muslim ke Lombok, sebuah pulau di Indonesia yang dikenal dengan wisata halalnya. Dengan menggunakan pendekatan kualitatif deskriptif dan analisis konten kualitatif (QCA) induktif, data primer dikumpulkan melalui wawancara semi-terstruktur dan kuesioner kualitatif kepada wisatawan Muslim yang pernah berkunjung ke Lombok. Hasil analisis menunjukkan adanya dua tema utama yang memengaruhi niat berkunjung kembali, yaitu faktor penarik (pull factors) yang berkaitan dengan atribut destinasi dan faktor pendorong (push factors) yang bersifat internal. Studi ini menemukan bahwa faktor penarik berkontribusi secara signifikan dengan kemunculan kode lebih dominan hingga 79% dibandingkan faktor pendorong. Di antara faktor penarik, atribut destinasi Islami (Islamic attribute of destinations/IAD) menjadi yang paling signifikan, dengan komponen terkuat adalah ketersediaan makanan halal serta suasana dan lingkungan Islami. Sementara itu, meskipun kurang menonjol, faktor pendorong utama yang teridentifikasi adalah keinginan untuk mencari kebaruan, seperti mengunjungi destinasi dan mencoba aktivitas baru. Studi ini menyimpulkan bahwa pemahaman mendalam terhadap motivasi-motivasi ini sangat penting bagi manajemen pemasaran pariwisata halal di Lombok. Dengan demikian, para pengelola pariwisata dapat merancang strategi yang efektif dengan menonjolkan keunggulan Islami serta memenuhi keinginan wisatawan akan pengalaman baru, guna meningkatkan kunjungan berulang dan memperkuat posisi Lombok sebagai destinasi wisata halal global.

References

(Shawn) Jang, S. C., & Feng, R. (2007). Temporal destination revisit intention: The effects of novelty seeking and satisfaction. Tourism Management, 28(2), 580–590. https://doi.org/10.1016/j.tourman.2006.04.024

Alegre, J., & Juaneda, C. (2006). Destination Loyalty. Consumers’ Economic Behavior. Annals of Tourism Research, 33(3), 684–706. https://doi.org/10.1016/j.annals.2006.03.014

Apriani, B. lisdiana, Saufi, A., & Mulyono, L. edy herman. (2020). The Impact of Islamic Relational Bonding on Visitors’ Revisit Intention. The International Journal of Social Sciences World (TIJOSSW), 2(2), 6–14. https://doi.org/10.5281/zenodo.3984327

Assaker, G., Vinzi, V. E., & O’Connor, P. (2011). Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model. Tourism Management, 32(4), 890–901. https://doi.org/10.1016/j.tourman.2010.08.004

Battour, M., Battor, M., & Bhatti, M. A. (2014). Islamic attributes of destination: Construct development and measurement validation, and their impact on tourist satisfaction. International Journal of Tourism Research, 16(6), 556–564. https://doi.org/10.1002/jtr.1947

Battour, M., Ismail, M. N., & Battor, M. (2011). The impact of destination attributes on Muslim tourist’s choice. International Journal of Tourism Research, 13(6), 527–540. https://doi.org/10.1002/jtr.824

Bazazo, I., Elyas, T., Awawdeh, L., Faroun, M., & Qawasmeh, S. (2017). The Impact of Islamic Attributes of Destination on Destination Loyalty via the Mediating Effect of Tourist Satisfaction. International Journal of Business Administration, 8(4), 65. https://doi.org/10.5430/ijba.v8n4p65

Boğan, E., & Sarıışık, M. (2019). Halal tourism: conceptual and practical challenges. In Journal of Islamic Marketing (Vol. 10, Nomor 1, hal. 87–96).

Chanin, O., Sriprasert, P., Rahman, H. A., & Don, M. S. (2015). Guidelines on Halal Tourism Management in the Andaman Sea Coast of Thailand. Journal of Economics, Business and Management, 3(8), 791–794. https://doi.org/10.7763/joebm.2015.v3.287

Chen, C. F., & Tsai, D. C. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115–1122. https://doi.org/10.1016/j.tourman.2006.07.007

Cho, J. Y., & Lee, E. H. (2014). Reducing confusion about grounded theory and qualitative content analysis: Similarities and differences. Qualitative Report, 19(32), 1–20. https://doi.org/10.46743/2160-3715/2014.1028

Chou, H.-J. (2014). The Effect of the Visitor’s Consumption Experience and Tourism Image on Tourist Satisfaction and Revisit Intention of Taiwan’s Night Markets. GSTF Journal on Business Review (GBR), 3(1). https://doi.org/10.7603/s40706-013-0006-2

Cohen, E. (1974). Who Is a Tourist?: a Conceptual Clarification1. The Sociological Review, 22(4), 527–555. https://doi.org/10.1111/j.1467-954X.1974.tb00507.x

Cole, S. T., & Scott, D. (2004). xamining the Mediating Role of Experience Quality in a Model of Tourist Experiences. Journal of Travel and Tourism Marketing, 16(1), 79–90. https://doi.org/10.1300/J073v16n01_08

Djamba, Y. K., & Neuman, W. L. (2002). Social Research Methods: Qualitative and Quantitative Approaches. In Teaching Sociology (Vol. 30, Nomor 3). https://doi.org/10.2307/3211488

Duman, T. (2011). the Value of Islamic Tourism : Islam and Civilisational Renewal, July, 12–13. https://doi.org/10.52282/icr.v3i4.513

El-Gohary, H. (2016). Halal tourism, is it really Halal? Tourism Management Perspectives, 19(September), 124–130. https://doi.org/10.1016/j.tmp.2015.12.013

Enrique Bigné, J., Sánchez, I., & Andreu, L. (2009). The role of variety seeking in short and long run revisit intentions in holiday destinations. International Journal of Culture, Tourism and Hospitality Research, 3(2), 103–115. https://doi.org/10.1108/17506180910962113

Fadiryana, N. A., & Chan, S. (2020). Pengaruh Destination Image Dan Tourist Experience Terhadap Revisit Intention Yang Dimediasi Oleh Perceived Value Pada Destinasi Wisata Halal Di Kota Banda Aceh. In Jurnal Manajemen Inovasi (Vol. 10, hal. 23). http://www.jurnal.unsyiah.ac.id/JInoMan

Hamid, M., Ng, S. I., Ann, H. J. A. J., & Rahman, A. A. R. A. (2023). How Memorable is Halal Tourism in Japan and the United Kingdom? Electronic Journal of Applied Statistical Analysis, 16(1), 139–164. https://doi.org/10.1285/i20705948v16n1p139

Han, H., & Ryu, K. (2007). Moderating role of personal characteristics in forming restaurant customers’ behavioral intentions: An upscale restaurant setting. Journal of Hospitality and Leisure Marketing, 15(4), 25–54. https://doi.org/10.1300/J150v15n04_03

Hasan, A. A. T. (2024). Factors influencing halal tourism destinations revisit intentions among Muslim travelers of Bangladesh: the mediating role of emotional attachments. Journal of Islamic Marketing, 15(3), 720–744. https://doi.org/10.1108/JIMA-02-2023-0045

Huda, M. Z., Fathurrahim, & Bratayasa, I. W. (2024). Strategi Pengembangan Desa Wisata Berbasis Masyarakat di Desa Sukarara Kabupaten Lombok Tengah. Journal Of Responsible Tourism, 4(2), 481–490.

Hui, T. K., Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28(4), 965–975. https://doi.org/10.1016/j.tourman.2006.08.008

Jang, S. C. S., & Liping, C. (2002). Travel motivations and destination choice: A study of British outbound market. Journal of Travel and Tourism Marketing, 13(3), 111–133. https://doi.org/10.1080/10548400209511570

Jia, X., & Chaozhi, Z. (2020). “Halal tourism”: is it the same trend in non-Islamic destinations with Islamic destinations? Asia Pacific Journal of Tourism Research, 25(2), 189–204. https://doi.org/10.1080/10941665.2019.1687535

Juliana, J., W. Mahri, A. J., Salsabilla, A. R., Muhammad, M., & Nusannas, I. S. (2023). The determinants of Muslim millennials’ visiting intention towards halal tourist attraction. Journal of Islamic Accounting and Business Research, 14(3), 473–488. https://doi.org/10.1108/JIABR-02-2021-0044

Khalifa, G. S. ., Abuelhassan, E., & Widjaja, Y. I. (2019). The effects of destination reputation on the revisit intention to Halal touirsm destination of Jakarta. International Journal of Business Economics and Law, 20(5), 104–111. https://www.researchgate.net/profile/Abuelhassan-Abuelhassan/publication/338739156_THE_EFFECT_OF_DESTINATION_REPUTATION_ON_THE_REVISIT_INTENTION_TO_HALAL_TOURISM_DESTINATION_OF_JAKARTA/links/5e320e5e458515072d6e1310/THE-EFFECT-OF-DESTINATION-REPUTATION-ON

Khoiriati, S. D., . S., Krisnajaya, I. M., & Dinarto, D. (2018). Debating Halal Tourism Between Values and Branding: A Case Study of Lombok, Indonesia. KnE Social Sciences, 3(5), 494. https://doi.org/10.18502/kss.v3i5.2352

Kim, S.-H., Holland, S., & Han, H.-S. (2012). A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando. Internatonal Journal of Tourism Research. https://doi.org/10.1002/jtr.1877

Kotler, P., & Keller, K. L. (2016). Marketing Management 15 Edition. Pearson Education Limited.

Kotler, P. R., Bowen, J. T., & Makens, J. C. (2014). Marketing for Hospitality and Tourism 6th Edition. Pearson Education Limited.

Li, M., Cai, L. A., Lehto, X. Y., & Huang, J. Z. (2010). A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image. Journal of Travel and Tourism Marketing, 27(4), 335–348. https://doi.org/10.1080/10548408.2010.481559

Lune, H., & Berg, B. L. (2017). Qualitative Research Methods for the Social Sciences 9th Edition. Pearson Education Limited.

Mastercard-Crescentrating. (2024). Bridging journeys. Global Muslim Travel Index 2024, May, 1–73.

Nugroho, M., & Suteja, I. (2018). Eksplorasi Potensi Pulau Lombok sebagai Destinasi Wisata Halal di Nusa Tenggara Barat. Media Bina Ilmiah, 13(7), 1337–1342.

Permana, I. M., & Adam, F. (2024). Impact of Islamic attributes and destination image on tourist satisfaction and revisit intentions in halal tourism: A study in Banda Aceh. International Journal of Advanced and Applied Sciences, 11(4), 118–127. https://doi.org/10.21833/ijaas.2024.04.014

Quintal, V. A., & Polczynski, A. (2010). Factors influencing tourists’ revisit intentions. Asia Pacific Journal of Marketing and Logistics, 22(4), 554–578. https://doi.org/10.1108/13555851011090565

Rhama, B. (2022). The Halal Tourism – Alternative or Mass Tourism? Indications of Traditional Mass Tourism on Crescent Rating Guidelines on Halal Tourism. Journal of Islamic Marketing, 13(7), 1492–1514.

Sulaiman, Z. A., Iranmanesh, M., Foroughi, B., & Rosly, O. (2022). The impacts of Shariah-compliant hotel attributes on Muslim travellers revisit intention: religiosity as a moderator. Journal of Islamic Marketing, 13(10), 2108–2125. https://doi.org/10.1108/JIMA-06-2020-0179

Vargas-Sánchez, A., & Moral-Moral, M. (2019). Halal tourism: state of the art. Tourism Review, 74(3), 385–399. https://doi.org/10.1108/TR-01-2018-0015

Viet, B. N., Dang, H. P., & Nguyen, H. H. (2020). Revisit intention and satisfaction: The role of destination image, perceived risk, and cultural contact. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1796249

Wang, D. (2004). Tourist Behaviour and Repeat Visitation to Hong Kong. Tourism Geographies, 6(1), 99–118. https://doi.org/10.1080/14616680320001722355

Wardi, Y., Abror, A., & Trinanda, O. (2018). Halal tourism: antecedent of tourist’s satisfaction and word of mouth (WOM). Asia Pacific Journal of Tourism Research, 23(5), 463–472. https://doi.org/10.1080/10941665.2018.1466816

Wibawa, B. M., Pranindyasari, C., Bhawika, G. W., & Mardhotillah, R. R. (2023). Discovering the importance of halal tourism for Indonesian Muslim travelers: perceptions and behaviors when traveling to a non-Muslim destination. Journal of Islamic Marketing, 14(1), 61–81. https://doi.org/10.1108/JIMA-07-2020-0210

Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56. https://doi.org/10.1016/j.tourman.2003.08.016

Yousefi, M., & Marzuki, A. (2015). An Analysis of Push and Pull Motivational Factors of International Tourists to Penang, Malaysia. International Journal of Hospitality and Tourism Administration, 16(1), 40–56. https://doi.org/10.1080/15256480.2015.991987

Yuliviona, R., Alias, Z., & Abdullah, M. (2019). The effect of islamic attributes of destination, experiential values on revisit intention among muslim tourists: Model testing on the mediating role of satisfaction. Journal of Environmental Treatment Techniques, 7(4), 768–773.

Downloads

Published

2025-09-10

Issue

Section

Articles

How to Cite

Analisis Revisit Intention Wisatawan ke Lombok: Pemahaman Strategis untuk Manajemen Pemasaran Pariwisata Halal yang Efektif. (2025). Ekonomia, 15(2), 58-74. https://doi.org/10.54342/9y58q549