PENGARUH KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI UPTD PUSKESMAS BANDAR KOTA PAGAR ALAM

Authors

  • Yesita Astarina ITBis Lembah Dempo
  • Deki Fujiansyah ITBis Lembah Dempo
  • Ruaman Yudianto ITBis Lembah Dempo

DOI:

https://doi.org/10.54342/stie-je.v11i2.167

Keywords:

Service Quality, Patient Satisfaction

Abstract

The aims of this study were 1) to determine the effect of BPJS Health service quality

on outpatient satisfaction at UPTD Bandar Kota Pagar Alam Health Center, 2) to

determine the relationship between BPJS Health service quality and outpatient

satisfaction at UPTD Puskesmas Bandar Kota Pagar Alam. The research method

used is associative research type. Primary data were obtained from questionnaires

distributed to 96 respondents who were outpatients at the UPTD Puskemas Bandar

Kota Pagar Alam. Secondary data was obtained through literature study (relevant

books and literature) and agency internal data. The indicators used were obtained

from this study, namely the dimensions of BPJS Service Quality (X) and the

dimensions of Patient Satisfaction (Y). Based on the results of the analysis of

research that has been done, that the correlation calculation in this study, the effect of

service quality (X) on patient satisfaction (Y) the correlation value of 0.608 means

that there is a correlation value in a strong level and a positive sign on the correlation

coefficient indicates a unidirectional relationship between quality service (X) with

patient satisfaction variable (Y) at UPTD Puskesmas Bandar Kota Pagar Alam.

There is an influence of service quality on patient satisfaction of UPTD Puskesmas

Bandar Kota Pagar Alam. Based on this statement, it means that Ha can be accepted.

References

Buku
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Jurnal/Prosiding/Disertasi/Tesis/Skripsi
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Published

2021-07-20

How to Cite

Astarina, Y., Fujiansyah, D., & Yudianto, R. (2021). PENGARUH KUALITAS PELAYANAN BPJS KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI UPTD PUSKESMAS BANDAR KOTA PAGAR ALAM. Ekonomia, 11(2), 44–50. https://doi.org/10.54342/stie-je.v11i2.167

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